aduno Carrier-Grade | All-in-one provider solution for the B2B area

aduno Carrier-Grade Solution - Service Management Platform for Service Provider and Carrier

We’ll make you the next “Purple WiFi”

Get active in the B2B area

Become the next “Cloud4Wi”

The Carrier-Grade solution

Offer centrally managed, coordinated service offerings to your customers

WHAT IS IT?

aduno Carrier-grade Solution provides a centralized system for controlling and managing all relevant requirements of a Wi-Fi Access service on a carrier level.
It has modular structures and flexible interfaces. With the help of an extended authorization and management platform, these enable new marketing channels and market segments. Being a product of the aduno suite, it unites core processes and offers you a holistic platform – efficient, outstanding and to your benefit.

WHAT DOES IT DO?

Business customers are enabled to supply their end users with barrier-free Internet access and, in addition, with dedicated information and services. Valid guidelines for data protection (Lawful Intercept) are supported by the interfaces available in the system.
The management modules, which are combined in a central cockpit interface, enable you as a provider to manage all the systems necessary for the provision of the Wi-Fi service via a granular rights and role system.

WHY SHOULD YOU USE IT?

aduno Carrier-grade is the perfect solution to expand your product portfolio significantly. Conquering new business areas, you are able to offer modern, digital services to your B2B clients. We enable you as your own Service Provider and provide you the tool needed. Living in the digital era, we believe that service has to adjust to current needs. So we can give to you the opportunity, to be at eye level with our era’s requirements. Offer the service that is needed and benefit from a lucrative business model that offers multiple chances for ROIs and profits.

THE B2B ALL-ROUNDER

TECHNOLOGY

Individual contents per Access Point
Differentiation in “Quality of service” by profile control
Integration of central network structures
Multi-vendor support
Integration of:
- Nokia Radius
- Nokia WAG (7750)
- Cisco ASR
- Ruckus SCG
- Ruckus SCI
- Cisco Prime
- HPE Aruba

HIGHLIGHTS

Central management portal for Wi-Fi Access hardware and customer data
Multi-client capability allows whitelabeling
Modular design allows
- Flexible integration into existing processes
- Easy scaling & removal
Many integration possibilities thanks to an extensive interface portfolio
Comprehensive roles and rights distribution
Multi-vendor support
WAG Compatibility
Provision of various authentication options (click-through, voucher, SMS, …)
Flexible adaptation to business requirements
LI capability

B

Centralized system for controlling a Wi-Fi service at carrier level
Extensive administration portal with flexible rights and role distribution offers a differentiated support
3rd party service integration
Different hardware manufacturers are supported (even combinable)
Modular design allows high scalability
Multiple opportunities for internal product design (e.g. authentications, QoS, bandwidth, customer groups)
Lawful interception
Provision of detailed information for interdisciplinary support (e.g. Monitoring, 2nd level support)
Automated processes for optimal operations
Individual marketing possibilities can be integrated
Monitoring and Reporting included

2 B

Offering an up-to-date, digital service and high speed access to the end user
Easy installation of the hardware on site
Take over of the Liability for interferences by the carrier
Legal compliance and data protection guaranteed
Intuitive self-service web portal provides relevant information and configuration options
Advertising and presentation of individual marketing contents (PDFs, pictures, texts)
Direct feedback of the end user (statistics, feedback form)
Hardware easy expandable

CENTRAL SYSTEM COMPONENTS

CUSTOMER DATA MANAGEMENT

Easy integration of existing systems via extensive, flexible import interfaces

Customer data can be transmitted or connected with different interfaces. Regular synchronization and processing of changing data is supported. In this case, leading systems or individual rules and models for back-synchronization can be defined.

Data Validation Processes and Quality Inspection

Received customer data is checked for completeness, validity and can be prepared for the various subsequent processes based on the result.

Comprehensive Customer Data Management (CRM)

In the CRM module of the aduno carrier management console, customer data and information from all relevant areas of the Wi-Fi service system are bundled and centrally provided for the different operating requirements of a carrier.

It serves as a central point of contact for the support staff – providing essential insights into customer activities, showing hardware status, providing current and historical logs and statistics, or offers direct actions (e.g. hardware reset, support ticket creation, welcome packages,…).

Automated Welcome Packages

New customers receive a comprehensive Welcome Package (in Carrier-CI), which contains all the necessary information and support during the initial setup of their Wi-Fi Access service. The Welcome Package is sent by e-mail to the customer and can include, in addition to access data to the customer portal, additional links or supporting PDF guides for full-service support.

Differentiation

Aduno’s Carrier-grade solution enables the client to explicitly divide customer data into clients and sub-clients; thereby ensuring a corresponding, defined accessibility or visibility. The grouping into different (sub-)clients, as well as the assignment of possible products and / or customer groups, also allows you to configure and control individual customer processes and differentiations.

Export and Reporting

It is always possible to export the current, bundled (highly enriched) customer data for external evaluations. Exports can be individually filtered and configured according to customer groups and products.

ACCESS POINT MANAGEMENT

Automated control

Automated control and logging of the Access Point provisioning. Linking with the required customer data record.

Process steps

Structuring and visualization of the process steps of an access point provisioning.

Prepared presentation for business processes

Choose between:

Customers without Access Point
Access Points without customer
Access Point pending

Hardware

Hardware inventory and communication with the controller. Additionally inspection of the hardware status, monitoring and detailed live hardware information.

PRODUCT MANAGEMENT

Product Management and customer groups

Via independent, individually definable products and customer groups within the system, a precise differentiation and assignment of operating processes, features and self-sufficient monitoring is possible.

Differentiation

Differentiated controlling of operating processes and provisioning.

Adjustments

Adjustment and definition of:

Features of the provided Access
Available authentication methods
Available service profiles (bandwidth, prioritization, quota model)
Separate monitoring
Separate reporting

Individualization

Individualized to your needs:

Scope of individualizations for landing page variants
Quality of Service

THE CARRIER MANAGEMENT CONSOLE

Monitoring

CRM

Ticketing

Access Points

Statistics

Voucher

Backend Users

aduno Carrier-Grade Management Console Overview

THE B2B PORTAL

Content Management

Statistics

User-friendly Assistance

Individual Landing page

Voucher Generation

Messages

MODULES