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Become the next “Cloud4Wi”

The Carrier-Grade solution

Offer centrally managed, coordinated service offerings to your customers

WHAT IS IT?

aduno Carrier-grade Solution provides a centralized system for controlling and managing all relevant requirements of a Wi-Fi Access service on a carrier level.
It has modular structures and flexible interfaces. With the help of an extended authorization and management platform, these enable new marketing channels and market segments. Being a product of the aduno suite, it unites core processes and offers you a holistic platform – efficient, outstanding and to your benefit.

WHAT DOES IT DO?

Business customers are enabled to supply their end users with barrier-free Internet access and, in addition, with dedicated information and services. Valid guidelines for data protection (Lawful Intercept) are supported by the interfaces available in the system.
The management modules, which are combined in a central cockpit interface, enable you as a provider to manage all the systems necessary for the provision of the Wi-Fi service via a granular rights and role system.

WHY SHOULD YOU USE IT?

aduno Carrier-grade is the perfect solution to expand your product portfolio significantly. Conquering new business areas, you are able to offer modern, digital services to your B2B clients. We enable you as your own Service Provider and provide you the tool needed. Living in the digital era, we believe that service has to adjust to current needs. So we can give to you the opportunity, to be at eye level with our era’s requirements. Offer the service that is needed and benefit from a lucrative business model that offers multiple chances for ROIs and profits.

CENTRAL SYSTEM COMPONENTS

CUSTOMER DATA MANAGEMENT

Customer data can be transmitted or connected with different interfaces. Regular synchronization and processing of changing data is supported. In this case, leading systems or individual rules and models for back-synchronization can be defined.

Received customer data is checked for completeness, validity and can be prepared for the various subsequent processes based on the result.

In the CRM module of the aduno carrier management console, customer data and information from all relevant areas of the Wi-Fi service system are bundled and centrally provided for the different operating requirements of a carrier.

It serves as a central point of contact for the support staff – providing essential insights into customer activities, showing hardware status, providing current and historical logs and statistics, or offers direct actions (e.g. hardware reset, support ticket creation, welcome packages,…).

New customers receive a comprehensive Welcome Package (in Carrier-CI), which contains all the necessary information and support during the initial setup of their Wi-Fi Access service. The Welcome Package is sent by e-mail to the customer and can include, in addition to access data to the customer portal, additional links or supporting PDF guides for full-service support.

Aduno’s Carrier-grade solution enables the client to explicitly divide customer data into clients and sub-clients; thereby ensuring a corresponding, defined accessibility or visibility. The grouping into different (sub-)clients, as well as the assignment of possible products and / or customer groups, also allows you to configure and control individual customer processes and differentiations.

It is always possible to export the current, bundled (highly enriched) customer data for external evaluations. Exports can be individually filtered and configured according to customer groups and products.

ACCESS POINT MANAGEMENT

Automated control and logging of the Access Point provisioning. Linking with the required customer data record.

Structuring and visualization of the process steps of an access point provisioning.

Choose between:

  • Customers without Access Point
  • Access Points without customer
  • Access Point pending

Hardware inventory and communication with the controller. Additionally inspection of the hardware status, monitoring and detailed live hardware information.

aduno Carrier Grade Produkt Management

PRODUCT MANAGEMENT

Via independent, individually definable products and customer groups within the system, a precise differentiation and assignment of operating processes, features and self-sufficient monitoring is possible.

Differentiated controlling of operating processes and provisioning.

Adjustment and definition of:

  • Features of the provided Access
  • Available authentication methods
  • Available service profiles (bandwidth, prioritization, quota model)
  • Separate monitoring
  • Separate reporting

Individualized to your needs:

  • Scope of individualizations for landing page variants
  • Quality of Service

TECHNOLOGY

  • Individual content (landing pages) per access point
  • Differentiation in “Quality of Service” through profile control
  • Integration into central network structures
  • Multi-vendor support
  • Connection of
    • Nokia Radius,
    • Nokia WAG (7750),
    • Cisco ASR,
    • Ruckus SCG,
    • Ruckus SCI,
    • Cisco Prime,
    • HPE Aruba

FEATURES

  • Central system for controlling all dependent processes and functions of a carrier-level WLAN service
  • Comprehensive administration portal with flexible assignment of rights and roles
  • 3rd party service integration
  • Support of different hardware manufacturers (even in combination)
  • High scalability due to modular structure
  • Flexible options for internal product design (e.g. onboarding, QoS, bandwidth, customer groups)
  • Connection to external contractual partners
  • Lawful Interception (LI) possible
  • Provision of detailed information for cross-departmental support (e.g. monitoring, 2nd level support)
  • Error minimization through process automation (provisioning, data validation, dispatch of access data)
  • Integration of own marketing options
  • Included monitoring and reporting
  • Offering a contemporary, digital service with high-speed, high-availability Internet access
  • Simple installation of the hardware on site
  • Assignment of “Stoererhaftung” to the provider
  • Guaranteed legal security
  • Intuitive self-service web portal
  • Individual configuration options
  • Advertising option and display of own marketing content (PDFs, images, texts)
  • Direct feedback (statistics, feedback form)
  • Expandability for hardware and illumination area

THE CARRIER MANAGEMENT CONSOLE

Monitoring
CRM
Ticketing
Access Points
Statistics
Voucher
Search
Backend Users

THE B2B PORTAL

Content Management
Statistics
User-friendly Assistance
Individual Landing page
Voucher Generation
Messages
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